1. Introduction Thank you for shopping at st-apparel.com! We stand behind the quality of our products and want you to be completely satisfied with your purchase.
This Return & Refund Policy outlines the terms for returns, exchanges, and refunds. It applies to all orders placed on our website and shipped to the lower 48 contiguous United States (including PO Boxes).
For issues related to damaged, defective, or incorrect items upon delivery (including errors in customization due to our mistake), please refer first to our [Shipping Policy] section on "Damaged, Defective, or Incorrect Items" — we cover return shipping in those cases.
2. Return Window You may return most items for a refund or exchange within 30 days of the delivery date (not the order date).
- The 30-day period starts when your order is delivered (per carrier tracking).
- To be eligible, the return request must be initiated within this window.
3. Eligibility & Conditions for Returns To qualify for a return or exchange:
- The item must be unused, in its original condition, with all original tags, packaging, and accessories intact.
- The item must show no signs of wear, use, damage, or alteration caused by the customer.
- You must provide proof of purchase (order number and confirmation email).
We inspect all returned items upon receipt. If an item does not meet these conditions, we may deny the return or issue only partial credit.
4. Non-Returnable / Final Sale Items The following items cannot be returned or exchanged (unless damaged, defective, or incorrect due to our error — handled per our Shipping Policy):
- Customized, personalized, or made-to-order products (e.g., items with names, monograms, engravings, photos, specific text, custom designs, or other modifications you provide) — these are produced specifically for you based on your instructions and cannot be resold to another customer.
- Sale, clearance, or discounted items (marked as final sale)
- Perishable goods, hygiene products, undergarments, swimwear, or items sealed for health/safety reasons
- Gift cards or digital downloads (if applicable)
5. Return Process
- Contact us within the 30-day window at smalltownapparel11@gmail.com with your order number, reason for return, and photos if needed.
- We will provide a Return Authorization (RA) number and instructions (including a return address in the lower 48 states).
- Package the item securely in its original packaging (or suitable equivalent).
- Ship the item back using a trackable shipping method (we recommend USPS for consistency with our outbound shipping).
- Once we receive and inspect the return (typically within 5-10 business days), we will process your refund or exchange.
6. Return Shipping Costs
- Customer responsibility: You are responsible for paying return shipping costs unless the return is due to our error (wrong item shipped, damaged in transit, defective product, or customization error on our part).
- Our responsibility: In cases of damage, defect, or our error (per Shipping Policy), we provide a prepaid return label or reimburse reasonable return shipping costs.
- We do not offer free returns for change-of-mind returns at this time. Original outbound shipping fees are non-refundable.
7. Refunds
- Refunds are issued to the original payment method (credit/debit card or PayPal).
- Processing time: Refunds typically appear in your account within 5-10 business days after we receive and approve the return (depending on your bank/PayPal).
- Original shipping charges are non-refundable unless the return is due to our error.
- If approved, you will receive a full refund of the product price (minus any applicable deductions for damage or missing parts).
8. Exchanges If you wish to exchange for a different size, color, or item (subject to availability):
- Follow the same return process above.
- We will ship the replacement item once we receive and inspect your return.
- You may be responsible for any price difference if the new item costs more.
9. Lost or Damaged Returns We are not responsible for returns lost or damaged in transit. Use a trackable, insured shipping method and retain proof of shipment. If a return is lost, contact the carrier directly.
10. Changes to This Policy We may update this Return & Refund Policy from time to time. Changes will be posted here with a revised "Last updated" date. Your continued use of our Service after changes constitutes acceptance.
11. Contact Us Questions about returns, refunds, or exchanges? Reach out: Email: smalltownapparel11@gmail.com We typically respond within 2-3 business days.
Thank you for choosing us — we appreciate your business!