Shipping & Payment Info

1. Shipping Areas We ship only to addresses within the contiguous United States (the lower 48 states). This includes both physical street addresses and PO Boxes. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, or any international locations.

2. Shipping to PO Boxes Yes, we happily ship to USPS PO Boxes within the lower 48 states.

• All shipments to PO Boxes are handled via USPS (the only carrier that delivers directly to standard PO Boxes).
• Private carriers like UPS or FedEx generally cannot deliver to standard PO Boxes (they require a physical street address). If your order is destined for a PO Box, we will automatically use a compatible USPS service.
• Important limitations: USPS has size, weight, and content restrictions for PO Box deliveries (typically max 70 lbs and combined length + girth of 130 inches; oversized or restricted items may not qualify). If your order exceeds these, we may contact you to provide an alternative street address or adjust the order.
• For customers with premium PO Box services offering "Street Addressing" (where your PO Box uses the post office's physical address), private carrier delivery may be possible in some cases — but we default to USPS for reliability.

3. Shipping Costs We offer free standard shipping on all orders to the lower 48 United States (including PO Boxes). No minimum purchase required.

4. Order Processing Time All orders are processed within 7-14 business days (Monday through Friday, excluding U.S. federal holidays).

• Orders placed after 5:00 PM EST or on weekends/holidays begin processing on the next business day.
• Processing time starts once payment is verified and does not include delivery time.

5. Estimated Delivery Time After processing (7-14 business days), standard USPS delivery typically takes 2-5 additional business days, depending on your location (including PO Boxes). These are estimates only — delays can occur due to carrier issues, weather, peak seasons, or USPS processing at the destination post office. We are not responsible for carrier-caused delays.

6. Order Tracking Once your order ships, you'll receive a confirmation email with USPS tracking information (when available). Track your package directly on the USPS website using the provided number.

7. Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery at Smalltownapparel11@gmail.com with photos of the issue and your order number.
• We'll provide instructions for return or replacement at no extra cost (including return shipping if the issue is our fault).
• Refunds/replacements processed after we receive and inspect the item.

8. Lost or Missing Packages If tracking shows delivery but you haven't received it (common with porch deliveries or PO Box access issues), or if it's marked lost:

• Contact us within 14 days of the estimated delivery date.
• We'll investigate with USPS (most services include limited insurance).
• If the claim succeeds, we'll issue a refund or replacement at our discretion.
• We are not liable for packages confirmed delivered by USPS (e.g., placed in PO Box or porch piracy).

9. Returns, Exchanges & Refunds Related to Shipping For non-damage/incorrect returns or exchanges, see our separate [Return Policy].

• Return shipping is your responsibility unless due to our error.
• Use a trackable method for returns — we cannot be responsible for lost return shipments.

10. Payment Options & Requirements We accept:

• Major credit/debit cards (Visa, Mastercard, American Express, Discover)
• PayPal

Payments are processed securely via our Ecwid-integrated providers. We do not store full card details.

• Full payment is required at checkout.
• By providing payment info, you authorize charges for the total (including taxes).
• Orders process only after successful authorization.
• For PayPal: You'll be redirected to complete payment securely.

11. Changes & Force Majeure We may update shipping options or this policy anytime. Changes will be posted here. We are not liable for delays/non-delivery due to events beyond our control (e.g., weather, strikes, USPS disruptions).

12. Contact Us Questions about shipping, PO Boxes, tracking, or issues? Contact us: Email: Smalltownapparel11@gmail.com We typically respond within 1-2 business days.

Thank you for shopping with us!